Support
What do you need help with?
Choose the closest match and we’ll point you to the fastest answer.
Using & cleaning
Storage tips and answers to common questions are on Care & Guides. For cleaning, ask us — we’ll answer based on your mat’s materials.
Email a care question →Size & table fit
The mat is 32.4 × 32.4 in (about 82.3 × 82.3 cm). The fit checker compares it with your table, including round and oval tables.
Still unsure? Email us →Damaged or quality problem
Sorry about that. Email us a short description and a photo or two of the problem, and we’ll look into it with you.
If you’d rather return or replace it, you can start that from Your Orders on Amazon (opens Amazon.com in a new tab). Amazon’s return policy applies.
Email us about a problem →Missing pieces
Each set includes the mat, drawstring carrying bag, dice, wind marker, chips, mahjong rules guide, rules cards, sticky index tabs. Tiles, racks and pushers are not included. Check inside the drawstring bag and any inner bags first.
Still missing something? Tell us which color you bought and what’s missing; a photo of what you received helps.
Email us what’s missing →Amazon order, delivery or return
Orders, shipping, refunds and returns are handled by Amazon. We can’t see or change Amazon orders, so Amazon is the fastest route.
Go to Your Orders (opens Amazon.com in a new tab) Amazon Help (opens Amazon.com in a new tab)
Email us about your mat
Write to SkyRealm66@outlook.com and we’ll reply by email. Getting help never depends on leaving a review.
To help us help you faster, include your mat color and, for damage or missing pieces, a photo. If you share an Amazon order number, please leave out your address and payment details.